Objective:
To design a robust Identity Verification solution to complement our Electronic Signature business for U.S. and International use cases.
My Role
- Design the end to end experience for Identity Verification solutions to verify our users in:
- U.S. by identifying them with their driver’s license or passports
- Europe by using Electronic ID (bank ID, NEM ID)
- South America and Europe by using Smart Cards
- Collaborate with Product Managers to prioritize, strategize and define the roadmap for Identity services at DocuSign.
- Work with our Identity partners to make sure our users get a consistent One DocuSign experience.
- Design for all 3 persona’s to build a robust and consistent solution for our customers:
- Signers will use the Identity Verification flow to verify themselves (either before getting access to the document or after signing)
- Senders will use this feature to enable and apply ID verification step for our signers by choosing an ID method (Photo ID, eID or Smart CarD)
- Admin will use the administrative console to create these ID loops (or templates) which in turn will be used by the senders while sending documents
- Team composition: I was the lead designer for the project working with a research partner and a designer for the Sending UI.
Some parts of the project are work in progress, so if you want to view them, please request a password here or email me at mukulc@gmail.com.